Frequently Asked Questions

We are open daily from 7:00 AM to 9:00 PM. Please note that the time for the last wash is 9:00 PM. 

Yes! We have friendly, helpful staff on-site during operational hours to assist you with machines, questions, or service needs.

You can find us at 330 W. 9th St., Hialeah, FL 33010. 

We offer a comfortable, clean environment equipped with free Wi-Fi, change machines, an ATM, and vending machines stocked with snacks, cold drinks, and laundry detergents.  

Our facility features coin and cash change machines on-site so you can easily start your wash and dry cycles. 

Yes, if you forget your soap or dryer sheets at home, we have soap and laundry product vending machines fully stocked in-store for your convenience.

Simply bring your laundry to our attended Hialeah location at 330 W. 9th St. Our specialists will weigh your clothes, record any special preferences, and give you an estimated pickup time. We do all the washing, drying, and folding, so all you have to do is pick up fresh, ready-to-wear laundry!  

Our standard wash and fold orders are ready for pickup the next day. We also offer same-day service if you drop off your laundry before our daily cutoff time.   

Yes! We never mix customer orders, and we always separate your garments into whites, colors, lights, and darks before washing.

Every drop-off order receives full-service attention. We separate clothes, match up socks, accommodate special washing requests, and wrap finished laundry in protective plastic to keep it clean on your way home. 

Absolutely. If you prefer specific items hung—such as dress shirts or pants—just bring your own hangers or let us know, and we will hang them for you.   

Our laundry service is available Monday - Thursday from 8:00am - 8:00pm.

Your laundry is returned to you fresh, clean, and ready to wear in 24 hours. Orders picked up on Thursday are returned on Monday.

Scheduling is quick and easy. Simply click on the Schedule a Pickup button, choose a pickup and delivery window that fits your schedule, and enter any specific washing or folding instructions. You will receive a text when the driver is on their way.

When placing your order online, you'll find a section labeled 'Preferences' where you can list the tasks you'd like us to perform with every laundry service. Additionally, there's a 'Special Laundry Instructions' section for requests specific to the current order, such as spot treating a stain on an item.

Not at all! Save your time—we handle all the sorting for you. Our fabric specialists carefully separate your whites, lights, and darks, and inspect garment labels before any clothes enter a machine.

No, you do not need to wait around for our driver. When scheduling your order, you can specify a safe, designated location where you will leave your bags (such as your front porch, behind a gate, or with a building concierge). Our drivers will send you a text notification the moment your laundry is securely picked up and when it is safely returned.

We proudly serve residential and commercial customers throughout the greater Hallandale Beach, Hollywood, Miami Beach, Miramar, Pembroke Pines and West Park areas. If you are unsure whether your home or business falls within our current routes, simply enter your zip code on our order page to instantly verify.

You can place your laundry in a laundry bag or any plastic bag or disposable bag - just ensure it is securely closed. 

We never outsource your clothes to third-party facilities or unknown gig-workers. Every single pickup and delivery order is transported directly to our premier, state-of-the-art Planet Wash Laundry hubs in Hollywood and Hallandale Beach. There, your clothes are washed, dried, and folded by our own trained, dedicated team in an incredibly clean, commercial environment.

Your clothes will arrive back at your door beautifully folded and crisply packaged to protect them from the elements during transport. 

No, you don't. You can cancel at any time. 

When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete. 

You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.